Rebuilding Trust After a Broken Website Relationship

Case Study: Rebuilding Trust After a Broken Website Relationship
Client: Mrs Bell’s Brownies
Sector: Artisan Food Business
Services: Hosting Rescue | Technical Support | Ongoing Hosting

The Situation

When Holly, the founder of Mrs Bell’s Brownies, first approached Chimera Studio, she was in a difficult position. One many small business owners will unfortunately recognise. She had commissioned a web developer to build her new website. The design had been completed, but before the site could be launched, communication with the developer broke down entirely. With no access to the backend of her site and no way to go live, Holly found herself stuck: her online presence was effectively locked away, and she had no control over something that should have belonged to her.

For a product-based business like Mrs Bell’s Brownies, where visuals and customer access are essential, this wasn’t just a technical hiccup. It meant lost time, lost sales, and a lot of stress.

How Chimera Studio Helped

When Holly got in touch with us, her situation wasn’t unique but it was urgent. The first step was to assess what access she still had and identify where control had broken down. After some careful investigation, we were able to gain access to the database and quickly retrieve the necessary credentials to regain access to the website files and domain settings.

Once we had everything in place, we pushed the site live within days.

No unnecessary redesigns, no jargon, no upselling just practical, responsive help to get Holly’s business back online and in her hands.

Ongoing Support That Puts the Client in Control

Today, we continue to provide reliable hosting for Mrs Bell’s Brownies. Holly prefers to manage the content of her site herself, and that’s absolutely fine with us. We gave her full access with no strings attached. Our hosting is fast, secure, and designed to be as low-maintenance as possible for busy small business owners.

She knows where we are if she needs us, and we often step in to help with technical support but she’s free to run her site on her terms exactly as it should be. Holly still benefits from our managed hosting package so we take care of all the software updates and security scans that she requires while running regular, secure backups to ensure that her sales data is secure.

Why This Matters

Stories like Holly’s are all too common. Unfortunately, many businesses find themselves tied to developers or platforms that leave them feeling confused, powerless, or abandoned when things go wrong. Whether it’s a lack of communication, complicated terms adn conditions, or websites being held hostage, these situations can seriously impact a business’s ability to grow.

At Chimera Studio, we do things differently.
We believe that your website should belong to you and that support should be simple, transparent, and trustworthy.

If you’re stuck in a similar position, we can help. Whether you need to rescue your website, migrate to a better, faster host, or simply want advice, we’re only a message away.

If your website isn’t working for you or you just need honest, impartial advice, we’re here to help.